Terms and Conditions WSO138 —
Complete Guide for All Members

In this Terms and Conditions document, the words "WSO138", "we", "Platform", or "company" refer to the platform operator. wso138.vin and all services provided under the WSO138 brand. The terms "member", "user", "you", or "player" refer to any individual who has registered for or is using any part of the WSO138 platform.

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you and WSO138, governing all aspects of platform use including but not limited to: account registration, deposits, withdrawals, bonus usage, participation in games, and all interactions with WSO138 services.

To be eligible to use the WSO138 platform, you must meet all of the following requirements at all times:

• Age Limit: You must be at least 18 years of age or have reached the age of majority under the laws of your country or territory of residence, whichever is higher.
• Legal Eligibility: Use of online gambling platforms must be legal and permitted under the applicable laws of your jurisdiction.
• Legal Capacity: You have full legal capacity to enter into a binding agreement and use the services of WSO138.
• One Account Only: Each individual is only permitted to hold one wso138 account. Registration of multiple accounts by a single individual is strictly prohibited and may result in the closure of all associated accounts.
• Non-WSO138 Staff: Individuals who are employed by or directly associated with WSO138 or any of our service providers are not permitted to participate in real-money games.

To use the full WSO138 service, you are required to register a personal account through our official registration process. During registration, you agree to:

• Providing accurate, complete, and up-to-date information as required in the registration form.
• Updating your information promptly whenever any changes occur.
• Keeping your account password confidential and not sharing your login details with anyone.
• Be fully responsible for all activities that occur under your account.
• Notify WSO138 immediately if you suspect any unauthorised use of your account.

Identity Verification (KYC)

WSO138 fully complies with Know Your Customer (KYC) requirements. You may be asked to submit identity verification documents before your first withdrawal or when required by our team. Accepted documents include MyKad, a valid Malaysian passport, bank statements, or documents approved by our compliance team.

WSO138 supports a wide range of popular payment methods in Malaysia to make depositing funds into your account quick and easy:

• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank, RHB Bank, and other major Malaysian banks.
• eWallet: Touch 'n Go eWallet, Boost, GrabPay, and other supported digital wallets.
• DuitNow: Instant transfer using your registered mobile number or IC number.
• Credit / Debit Card: Visa and Mastercard issued by licensed banks in Malaysia.

Deposit Limit

• Minimum Deposit: MYR 10 per transaction.
• Maximum Deposit: Depends on the selected payment method and member account level.
• All deposits are in Malaysian Ringgit (MYR) unless otherwise stated.
• WSO138 does not charge any transaction fees for deposits. However, third-party payment providers may impose their own charges.

Withdrawals from your wso138 account are subject to the following conditions, which are in place to ensure transaction security and compliance requirements:

• Minimum Withdrawal: MYR 30 per withdrawal request.
• Withdrawal Method: Withdrawals may only be made to a bank account or eWallet registered under the same member's name.
• Processing Time: Withdrawals are typically processed within 30 minutes to 24 business hours once verification is complete.
• Rollover Requirements: Any bonus funds that have not met the rollover requirements are not eligible for withdrawal until those conditions are fulfilled.
• Withdrawal Limit: Daily and weekly withdrawal limits may apply depending on your membership level.

WSO138 reserves the right to delay withdrawals for compliance review purposes or if any suspicious activity is detected on the account in question. In such cases, our team will contact you for any additional information required.

WSO138 offers a variety of bonuses and promotions from time to time to reward our members. All bonuses are subject to specific conditions that must be met before withdrawals are permitted:

General Bonus Terms

• Each bonus has different rollover requirements that must be met within the specified validity period.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Each promotion may only be claimed once per member, unless otherwise stated in the relevant promotion's terms.
• WSO138 reserves the right to cancel any bonus if there is evidence of fraud, multi-account usage, or attempts to exploit the bonus system.
• The welcome bonus is only available to new members making their first deposit.

Bonus Cancellation

WSO138 reserves the right to cancel any bonus that has been awarded if we have reasonable grounds to believe it was obtained or used in a manner that violates these terms. Bonus cancellation does not entitle members to any compensation.

All games offered on the wso138 platform are operated in accordance with rules established by their respective game providers and international iGaming industry standards. Members agree to comply with the following:

• All game results are final and cannot be disputed except in cases of confirmed technical error.
• The Random Number Generator (RNG) used by wso138 has been independently verified to ensure every game is fair.
• In the event of a technical disruption during gameplay, wso138 will endeavour to resume the game from the point of interruption or provide an equivalent credit.
• WSO138 reserves the right to void any rounds or bets affected by a confirmed technical error.
• Members are not permitted to use any automated software, bots, artificial intelligence, or unauthorised methods to gain an advantage in games.

WSO138 expects all members to conduct themselves in a responsible and respectful manner within the platform community. The following behaviour is strictly prohibited and may result in account suspension or closure without notice:

• Registration or use of multiple accounts by a single individual.
• Use of false identity information or falsified verification documents.
• Attempts to hack, manipulate, or disrupt wso138 systems and software.
• Use of bots, third-party software, or automated methods to play or interact with the platform.
• Collusion with other players to gain an unfair advantage in games.
• Money laundering or any unlawful financial activity conducted through the wso138 platform.
• Harassment, threats, or abusive language directed at WSO138 staff or other members.
• Abuse of the bonus or promotions system to gain unfair advantage.

WSO138 reserves the right to suspend or close any member account for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Fraudulent activity, money laundering, or any other illegal activities.
• Failure to meet identity verification (KYC) requirements within the stipulated timeframe.
• Requests from relevant authorities or regulatory bodies.
• Protection of the platform's integrity and the interests of the member community.

If your account is closed due to a terms violation, any eligible real-money balance (excluding bonuses) may be returned after investigation and compliance review, at wso138's discretion. Accounts closed at the member's own request may be reopened by contacting our customer support.

WSO138 respects your privacy and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

• Your personal data is collected for the purposes of account management, payment processing, legal compliance, and service improvement.
• WSO138 uses 256-bit SSL encryption to protect all data transmissions between your device and our servers.
• Your data is not sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• You have the right to access, correct, or request the deletion of your personal data in accordance with applicable laws.

For more information on how we collect, use, and protect your data, please refer to Privacy Policy WSO138 in full.

WSO138 cares about the well-being of every member. We believe that online gaming should be an enjoyable and controlled leisure activity — not a source of stress or financial hardship.

We provide the following self-control tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Play Time Limit: Set the maximum time you wish to spend in a gaming session.
• Temporary Break: Request a break from the platform for a period of your choosing.
• Self-Exclusion: Option to fully self-exclude from the wso138 platform for an extended period.
• Loss Limit: Set a maximum loss limit to prevent losses beyond what you can afford.

To the extent permitted by applicable law, wso138 is not liable for:

• Any indirect, incidental, special, or consequential losses arising from the use of or inability to use the wso138 platform.
• Service disruptions due to scheduled maintenance, technical failures beyond our control, or force majeure events.
• Losses caused by the actions of third parties including payment providers, game providers, or internet service providers.
• Game outcomes resulting from inaccurate information or misunderstandings on the part of the member.

In all circumstances, the maximum total liability of WSO138 to any member is limited to the net deposit amount made by that member within the 30 days prior to the claim being raised.

WSO138 reserves the right to amend, update, or modify any part of these Terms and Conditions at any time without prior notice. Such changes will take effect immediately upon being published on our website.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version. The "Updated" date at the top of this page will indicate when the last amendment was made.

Continued use of the wso138 platform after any amendments are made will be considered your acceptance of the updated terms. If you do not agree with any amendments, you are required to stop using the wso138 platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of wso138 services, please contact our customer support team, available 24 hours a day, 7 days a week:

• Support Email: [email protected]
• Live Chat: Always available directly on the WSO138 platform.
• Response Time: We aim to respond to all enquiries within 5 minutes via live chat.

For frequently asked questions and general guidance, you may also visit our FAQ which contains answers to the most frequently asked questions by WSO138 members.